Refund policy

Return & Refund Policy

Last updated: July 21, 2026

At Luxuries Outlet, we want you to be satisfied with your purchase. This Return and Refund Policy explains how to request a return, which products are eligible and how refunds are processed.

Nothing in this policy limits any mandatory consumer rights available to you under applicable law.

Return Period

Customers Outside the European Union

Unless a longer period is required by applicable local law, you may request a return within 7 calendar days of receiving your order.

European Union Customers

Consumers located within the European Union have the right to withdraw from an eligible online purchase within 14 calendar days of receiving the order, without providing a reason.

To exercise your right of withdrawal, you must contact us before the 14-day withdrawal period expires.

After notifying us of your decision to withdraw, you must send the eligible goods back within an additional 14 calendar days.

Return Eligibility

To qualify for a standard return, the product should:

Be unworn, unused and in its original condition
Include all original tags, accessories and components
Be returned in its original packaging where reasonably possible
Include proof of purchase, such as an order confirmation or receipt

Customers may inspect a product as they would in a physical store. However, we may reduce the refund when the product has lost value because it was handled beyond what was reasonably necessary to establish its nature, characteristics and functionality.

The absence of the original packaging does not automatically remove any statutory right of withdrawal, although the customer remains responsible for securely packaging the product for return.

How to Request a Return

To initiate a return or exercise your right of withdrawal, contact us at:

Email: contact@luxuries-outlet.com
Phone: +49 6173 9659140

Please include:

Your full name
Your order number
The product you wish to return
The reason for the return, where applicable
Photographs when the product is damaged, defective or incorrect

We will provide you with the applicable return instructions.

Returns should not be sent before contacting us, as this may delay the identification and processing of your return. This does not affect any statutory withdrawal rights.

Return Address

Luxuries Outlet Returns
Brunnenstraße 10
71116 Gärtringen
Germany

Customers are responsible for using suitable packaging and retaining proof of return shipment.

Return Shipping Costs

For returns made because the customer changed their mind, the customer is responsible for the direct cost of returning the product, unless Luxuries Outlet confirms otherwise.

Luxuries Outlet will cover reasonable return shipping costs when the product received is:

Defective
Damaged during delivery
Incorrect
Materially different from the product ordered

We recommend using a tracked shipping service. Luxuries Outlet is not responsible for return parcels lost before reaching our return address, except where responsibility cannot legally be excluded.

Damaged, Defective or Incorrect Products

Please inspect your order as soon as it arrives.

Contact us promptly if the product is damaged, defective, incorrect or materially different from its description. Include your order number and clear photographs showing the issue where possible.

After reviewing your request, we may offer an appropriate remedy, including:

Repair
Replacement
Partial refund
Full refund

Your statutory rights regarding defective or non-conforming goods remain unaffected.

Non-Returnable Products

The following products may not be eligible for a change-of-mind return, where permitted by applicable law:

Products made or personalized specifically for the customer
Sealed products unsuitable for return for health or hygiene reasons once the seal has been removed
Products that deteriorate or expire rapidly
Digital gift cards or digital products that have already been supplied, where the customer has agreed to immediate performance and acknowledged the loss of the withdrawal right
Products damaged through misuse, improper handling or unauthorized alteration

Discounted or sale products are not automatically excluded from statutory return or withdrawal rights. Products marked “final sale” will only be non-returnable where permitted by applicable law.

Exchanges

We do not currently process direct exchanges.

To purchase a different product, colour or size, return the original eligible product in accordance with this policy and place a new order separately.

Refund Inspection

Once your return is received, we will inspect it and notify you whether the refund has been approved.

We reserve the right to reject or reduce a refund when:

The product is not eligible for return
The product has been worn, used, altered or damaged by the customer
Parts, accessories or components are missing
The product has lost value due to handling beyond what was reasonably necessary to inspect it

Any reduction will be proportionate to the loss in value and subject to applicable consumer law.

Refund Processing

For European Union withdrawal requests, eligible refunds will be processed no later than 14 calendar days after we receive your withdrawal notice.

However, we may withhold the refund until:

We receive the returned goods, or
You provide acceptable evidence that the goods have been sent back

The refund will be issued through the original payment method unless another method is expressly agreed.

For eligible European Union withdrawals, the refund will include the original standard delivery charge. Additional costs resulting from choosing a premium or more expensive delivery method are not refundable beyond the cost of our least expensive standard delivery option.

After the refund has been issued, your bank, card provider or payment service may require additional time to credit the funds to your account.

Please contact us if you have not received an approved refund within 15 business days of our refund confirmation.

Cancelled or Refused Deliveries

Refusing delivery does not automatically constitute a valid return or withdrawal request.

Please contact us before refusing a parcel whenever possible. Shipping, return-to-sender, customs or handling charges may be deducted from the refund where permitted by law and where the delivery failure was caused by the customer.

Contact Us

For questions regarding returns, refunds or defective products, contact:

Luxuries Outlet
Brunnenstraße 10
71116 Gärtringen
Germany