Shipping policy

Shipping Policy

Welcome to Luxuries Outlet. By placing an order with us, you agree to the terms outlined in this Shipping Policy. We are committed to delivering your order quickly, securely, and efficiently.

Domestic & International Shipping Rates

We keep shipping simple:

Germany — Domestic Shipping

Free standard shipping on all orders.

International Shipping

We proudly ship worldwide, including:

United States
Canada
Australia and New Zealand
European Union
Middle East
Asia
South America

Premium shipping options may be available at checkout for faster delivery.

Delivery Times

Handling Time

All orders are processed within 1–2 business days, Monday through Friday, excluding public holidays.

Estimated Transit Times

Region	Premium Shipping	Free Shipping
Germany and European Union	3–7 business days	5–14 business days
United States, Canada, Australia and New Zealand	4–12 business days	7–21 business days
Middle East	3–10 business days	5–12 business days
Asia	11–23 business days	12–30 business days
South America	11–23 business days	12–30 business days

Please note that delivery times are estimates only and may vary due to customs processing, carrier delays, weather conditions, public holidays or other circumstances beyond our control.

Change of Address

To update your shipping address, please contact us within 24 hours of placing your order:

Email: contact@luxuries-outlet.com
Phone: +49 6173 9659140

Once an order has been shipped, we may be unable to modify the delivery address.

Order Cancellations

Orders may be cancelled before they are dispatched.

Once an order has been shipped, please refer to our Return and Refund Policy for the available options.

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Please allow up to 48 hours for the tracking information to become active in the carrier’s system.

If your order has not arrived within 5–8 business days after the maximum estimated delivery period, please contact us with your order number. Our customer service team will investigate the matter promptly.

Damaged Parcels

In the event that your parcel arrives damaged:

Refuse the delivery when possible if the courier is still present.
Take clear photographs of the damaged packaging and products.
Contact us immediately with your order number and supporting photographs.

We will work with you to resolve the issue as quickly as possible.

Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes or other fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer. Luxuries Outlet is not responsible for delays caused by customs procedures.

Need Assistance?

For questions regarding shipping, delivery or your order status, please contact us:

Luxuries Outlet
Brunnenstraße 10
71116 Gärtringen
Germany